Effective Business Communication Skills (Oral and Written)

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May 5 & 12, 2018
8:00 AM – 3:00 PM | Saturday
UNILAB Bayanihan Center-Annex, Pioneer St., Pasig City, Philippines

Effective communication skills give you the ability to relate with your superiors, colleagues, and staff. It is essential no matter what industry you work in. Workers in the digital age must know how to effectively convey and receive messages in person as well as via phone, email, and social media. But we tend to run into trouble when our lines of communication get crossed, misunderstandings arise as a result of miscommunications.

Objectives:

  1. Have an awareness of their communication style and temperament;
  2. Analyze communication contexts and audiences to make the most effective choice to deliver messages;
  3. Ensure accuracy and effectivity in composing and delivering oral and written business messages;
  4. Provide, accept, and use feedback to improve communication in the workplace;
  5. Overcome communication barriers in the workplace.

Course Outline:

PART 1: UNDERSTANDING COMMUNICATION STYLE AND TEMPERAMENT

  • Temperament Test
  • Communication Style
  • Learning Style

PART 2: UNDERSTANDING WORKPLACE COMMUNICATION

  • Communication Norms and Responsibilities
  • Communicating in Different Contexts
  • Six Guidelines of RESULT Communication Principles

PART 3: ENHANCING COMMUNICATION STYLE

  • Rudiments of Business Writing and Speaking
  • Projecting Professionalism When Communicating

PART 4: IMPROVING COMMUNICATION IN THE WORKPLACE

  • Active Listening and Questioning
  • Nonverbal Communication
  • Managing Conflict and Diversity

PART 5: OVERCOMING OBSTACLES TO EFFECTIVE COMMUNICATION

  • Formal and Informal Workplace Communication
  • Addressing Communication Barriers

Who should attend?

  • Business Owners
  • Supervisors
  • Sales Persons