Leadership at Heart Seminar


*February 28 & 29, 2020
*July 10 & 11, 2020
8:00 AM – 4:00 PM | Friday & Saturday
Project T Solutions Bonifacio Global City Taguig, Philippines

Leaders are faced today with the day to day activities of their organization. But more importantly they are challenged now on how to motivate people to excel in their jobs and do it with the heart of a servant leader.

Whenever people problems arise in the workplace, the immediate solution is most of the time training. However, 80% of the problem is not the person doing the job but the system within which the person operates. Therefore, no amount of training will solve the performance problem.

In this two-day seminar-workshop, participants will be able to:

  • Assess Personal Leadership Style
  • Identify the team’s stage of development
  • Understand the implications of Intelligence Quotient (IQ), Emotional Quotient (EQ), and Adversity Quotient (AQ) to effective leadership
  • Improve self-awareness using the different modes of communication
  • Apply the concept of the human performance system to diagnose and prevent problems in the workplace
  • Use the process for Gaining Agreement and Empathic Listening skills in conducting performance discussions to improve performance
  • Use Situational analysis to identify concerns in respective areas of assignment

Course Outline:

I. Leadership in the Philippine Setting

  • Competency Cornerstones that Support Organizational Success
  • How Leaders Shape Culture
  • Characteristics of the Filipino Workforce
  • Assessing personal Leadership Style
  • Stages of Group Development
  • Team Clock: what stage of development is your team now?
  • Differentiating IQ, EQ and AQ and its implication to effective leadership
  • Servant Leadership

II. Communication

  • Perception
  • Modes of Communication: symbolic, verbal, non-verbal
  • Giving effective feedback
  • Empathic listening

III. The Human Performance System

  • The Internal and External Customer
  • Factors affecting human performance
  • Expectations (clarifying expected performance level)
  • Feedback (practice giving effective feedback on performance)
  • Consequence (giving correct and appropriate consequence to good and bad performance)
  • Job/Task (removing obstacles to good performance)
  • Performer (identifying competencies and placing workers in the right positions)

IV. Skills in Conducting Performance Discussions to Improve Performance

  • Identifying Disciplinary and Non-Disciplinary Problems
  • Process for Gaining Agreement
  • Simulation: Conducting Performance Discussions

V. Handling Resistance to Change

VI. Planning for Improved Performance using Situational Analysis